Refund policy

Vetra 60-Day Money Back Guarantee – Silicone Scar Stick

We stand behind the results of the Vetra Silicone Scar Stick. That’s why we offer a risk-free 60-day money back guarantee for first-time customers who use the product consistently and as directed.

If you’re not satisfied with your results after 60 days of proper use, follow the steps below to qualify for a full refund of your first order.

How to Qualify for a Refund

1. Use the product consistently

  • Apply the Silicone Scar Stick daily to clean, dry skin.

  • Gently massage a thin layer into the scarred area 2–3 times per day for at least 60 consecutive days.

  • Do not skip days if you want to be eligible for the guarantee.

2. Document your use

  • Take weekly, time-stamped photos or videos of the treated area for the full 60 days.

  • Make sure the photos are clear, taken in similar lighting, and show the same area each time.

  • This serves as proof that the product was used correctly and consistently.

3. Give it a fair shot

This guarantee is only for customers who genuinely follow the usage directions.
Refunds will not be granted if:

  • The product was used inconsistently

  • Directions were not followed

  • You cannot provide reasonable usage documentation

4. Initiate your request

Within 7 days after your 60th day of use, email our team at [247customerserviceofficial@gmail.com] with:

  • Your full name and order number

  • Your weekly usage documentation (photos/videos)

  • A brief explanation of why you’re requesting a refund

5. Refund processing

Once we verify that all requirements have been met:

  • We’ll approve your refund and issue it to your original payment method

  • Refunds are typically processed within 5–7 business days, depending on your bank or card provider

6. Results expectation

Many customers start noticing improvements within a few weeks.
For older or more stubborn scars, it can take longer. Everyone’s skin heals differently — the key is consistent use over time.

General Refund & Return Policy

Your satisfaction matters to us. Outside of the 60-day results guarantee above, we also offer a 30-day return policy for unopened items. Please note orders that have opened disputes are no longer eligible for our 60 day money back guarantee.

1. Change-of-mind returns (unused product)

If you’re not completely happy with your purchase and have not opened or used the product, you can request a refund within 30 days of receiving your order.

To initiate a standard return:

Step 1 – Contact Us
Reach out via our contact form or email us at [your support email] and we’ll walk you through the next steps.

Step 2 – Prepare Your Package

  • The product must be unused, unopened, and in its original packaging.

Step 3 – Ship to Return Address

  • Once your return is approved, we’ll send you the return address.

  • You are responsible for return shipping costs, unless the product was damaged or incorrect due to our error.

Step 4 – Refund Processing

  • After we receive and inspect your return, we’ll notify you of the outcome.

  • If approved, your refund will be issued to your original payment method within 5–7 business days, depending on your bank’s processing time.

Note: Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 15 days of receiving your order:

  • Email [247customerserviceofficial@gmail.com] with your order number, photos of the issue, and a brief description.

  • We’ll make it right as quickly as possible, typically by sending a replacement or providing another appropriate resolution.